STEP 1: Email us for application- Return Application Format
Email to [email protected] within 7 day from the day of "Prove of delivery" and provide the information as below to apply for exchange/refund of products:
1）Your Order number / registered email :
2）Product Model :
3) Reason (Defect/ Wrong item/ Others)? :
4）Action Exchange/ Refund? :
5) Exchange via (Courier/ COD) ? :
6）To be Attachment: - Picture of Defect Area (For defect item only) - Picture of invoice received (For wrong send item only)
*Please ensure all information above has been provided. Missing information might render the application as invalid.
STEP 2: How to return item?
Upon application approved. Please send back the item together with the invoice slip.
STEP 3: Refund via Shopping Point (for future purchases)
RM1 = 100 points
Remark: Point cannot be converted into cash, cannot be refund/ transfer converted in to cash, point having 1 year expiry.
Please refer to our return Policy for more information CLICK HERE
- Effective 09/03/2015 - *Nile.com.my reserve the right to amend any terms and conditions without prior notice.