2017-07-19 00:00:00--0---now-2018-11-22 18:52:10>
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STEP 1: Email us for application- Return Application Format

Email to [email protected] within 7 day from the day of "Prove of delivery" and provide the information as below to apply for exchange/refund of products:

1)Your Order number  / registered email :
2)Product Model :
3) Reason (Defect/ Wrong item/ Others)? :
4)Action Exchange/ Refund? :
5) Exchange via (Courier/ COD) ? :
6)To be Attachment:   - Picture of Defect Area (For defect item only)   - Picture of invoice received (For wrong send item only)

*Please ensure all information above has been provided. Missing information might render the application as invalid. 

STEP 2: How to return item?

Upon application approved. Please send back the item together with the invoice slip. 

STEP 3: Refund via Shopping Point (for future purchases) 

RM1 = 100 points
Remark: Point cannot be converted into cash, cannot be refund/ transfer converted in to cash, point having 1 year expiry.

Please refer to our return Policy for more information CLICK HERE

Return / Refund valid for ONE TIME ONLY 

- Effective 09/03/2015 - *Nile.com.my reserve the right to amend any terms and conditions without prior notice.

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Care Line : 1700-818-400
Email Address [email protected] :
Working Hour:
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(Monday to Friday, except public holidays)

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