Low Price Guarantee
Nile.com.my offers the following “Low Price Guarantee”. If you have made an order through Nile.com.my and then show us that you could purchase the same items at a lower price that is viewable and bookable on another website, we will either match that price or beat it！In addition, we will refund you the price differences.
Submitting a Claim
Email us at [email protected]
• Indicate the your order ID in the subject line
• Provide the URL of the website where you found the better rate
• Provide a screenshot of the competitor site in which the items you found
• PLEASE NOTE: You don’t need to make an order on the competitor website, just show us the comparison
Terms and Conditions
1. Our "Low Price Guarantee" applies to confirmed orders only. You must provide us with your Nile.com.my order ID in order to make a claim.
2. The following conditions must apply:
• Exactly the same items
• The items must be available for instant purchase and it is not a pre-order items. Only available for Local Malaysia Transaction.
3. The “Low Price Guarantee” does not apply to the following conditions, such as:
• Packaged or promotional rates
• Items sold as part of promotional package such as "purchase for purchase"
• Prices that are not available to the general public, which include:
- Bulk Purchase or Wholesale Price which is meant for Business-to-business
- Group purchase
4. Nile.com.my has the right and discretion to determine the validity of any claim, including but not limited to, determining that it is for the same items, if the product offers are meant for promotional rate, and Claims processing requirements.
5. Our “Low Price Guarantee” cannot be combined with other offers or promotions.
6. Nile.com.my reserves the right to amend, revise, supplement, suspend or discontinue the “Low Price Guarantee” at anytime.
Any questions regarding claims should be directed to our Customer Service team.